Tomorrow is going to be a huge milestone for me.  Sometime before noon, I will wander into Lowe’s or maybe swing by Fuzzy’s Tacos, bells will go off, and I will become the proud new owner of some free merchandise, pickup a shiny new badge, and earn some more bragging rights on my new favorite leader board. For those of you that have become addicted to Foursquare, you know what I am talking about. You also know that there is some tongue-in-cheek action going on here. Continue Reading →

Meet Joe…Joe is the type of customer retailers dream about. Today Joe is on a mission to find and acquire that 55-inch Samsung LED TV complete with all the bells and whistles. He has done his homework on the retailer’s website and is thrilled that he will pay 20% less thanks to a great sale. As if this wasn’t good enough he should be able to get home in time for the Cowboys game! That is where the trouble starts. First, it becomes clear that the salespeople have no appreciation for the fact that a “platinum” customer is ready to spend two thousand dollars with no selling required. When Joe finally does get assistance he is upset to learn that the model is out of stock and the closest store is a 30 minute drive. Continue Reading →